Return Policy

Returns: All Sales are Final
We are a non-profit organization, and all proceeds from the store go towards helping orphans find a forever family. The majority of our items are made to order. If an item is returned or exchanged, we can no longer sell it. Therefore, all sales are final. If you have a question about any product you are interested in, please email us at info@connectedheartsministry.org prior to ordering, and we will gladly answer all of your questions.                                                                                                  
In the event that your item arrives damaged or defective, we will offer a return or exchange as long as you email us within 30 days of the order date, and include a photo of the damaged item. Upon receipt of your email, we will respond promptly and accordingly, and make sure your replacement is sent out.  If a replacement item is not available, we will refund the full purchase price.
If your item is not defective or damaged, and you would still like an exchange or refund, please email us. Our goal at Forever Family Gifts and Decor is to provide inspiring products, and exceptional customer service, while at the same time using the proceeds from the store to help orphans find a forever family. We will try our best to make the situation right for you.